Legal Notice

Terms & Conditions, Privacy, and Cookie Policy

Last Updated: Jan 2026

Please read these Terms and Conditions carefully before placing an order with [Insert Your Company Name]. By making a purchase, you agree to be bound by these terms.

1. Orders and Payment

We are committed to providing a seamless ordering process. Please note the following regarding payment and order acceptance:

Payment in Full: All goods must be paid for in full at the time of ordering. We do not offer payment plans, deposits, or "cash on delivery" options.

Order Acceptance: Your order constitutes an offer to purchase goods from us. A contract exists between us only once we have accepted your order and processed your payment.

Production: For bespoke items, production will not commence until payment has been cleared.

2. Returns and Refunds Policy

We take great pride in the quality of our craftsmanship. However, due to the nature of our products, specific rules apply to returns.

Bespoke and Personalized Items

Please be aware that returns are not accepted on bespoke, made-to-order, or personalized items.

Because these items are created specifically to your specifications, they are exempt from standard consumer cancellation rights (such as the "cooling-off" period). We cannot accept returns if you simply change your mind or if the measurements provided by you were incorrect.

Exceptions for Faulty Goods: You are, however, entitled to a replacement or refund if:

The item arrives damaged or faulty.

The item does not match the specifications deemed in the confirmed order (e.g., we used the wrong color or misspelt a name).

If you receive a faulty bespoke item, please contact us within [e.g., 48 hours] of delivery with photographic evidence.

3. Privacy Policy

We respect your privacy and are committed to protecting your personal data.

How We Use Your Data

We collect only the information necessary to process your order and improve your customer experience. This typically includes your:

Name

Billing and Delivery Address

Email Address

Phone Number

Data Sharing

We strictly do not share, sell, rent, or trade your personal information with any third parties. Your data is used solely for the purpose of fulfilling your order and communicating with you regarding that order. The only exception is sharing delivery details with our shipping partners to ensure your package reaches you.

Payment Information

We do not store your credit/debit card details. All transactions are processed through secure third-party payment gateways (e.g., Stripe, PayPal) which adhere to the highest security standards.

4. Cookie Policy

Our website uses cookies to function correctly. We believe in keeping things simple and transparent.

Strictly Necessary Cookies

We only use "strictly necessary" cookies. These are essential for the website to work. They allow you to:

Add items to your shopping cart.

Proceed through the checkout process securely.

Navigate between pages efficiently.

We do not use invasive tracking cookies or third-party advertising cookies to follow your behavior across other websites. By using our site, you agree to the placement of these functional cookies on your device.

5. Contact Us

If you have any questions regarding these terms, or if you need to report a faulty item, please contact us at:

Email: d4v1d.harvey@gmail.com

Address: 14 Stanley Court, Shearway Business Park, Folkestone CT19 4FJ